Crash Spotlight [Risolto]

[xforest]

Buongiorno a tutti, è un paio di giorni che non mi funziona più spotlight, nel senso che clicco sulla lente e non si apre niente. Ho spento e riacceso il mac più volte ma il problema persiste.

Ho lanciato etrecheck stamani e il file ha riportato il seguente messaggio di crash.

 

Diagnostics Events (last 3 days for minor events): ⓘ
    2018-05-18 14:48:18    Spotlight.app Crash [Open]
        Cause:        objc_msgSend() selector name: isNSArray__
    2018-05-18 11:27:41    QGIS.app High CPU use [Open] [Details]

 

Io uso abitualmente Qgis, non ho l'ultima versione, ho la 2.18 Las Palmas. Un possibile aggiornamento potrebbe risolvere il problema? Il mio SO è El Capitan, il mac è l'iMac in firma.

C'è nessuno che sa "decifrare" il messaggio di log? Praticamente cosa dovrei fare?

Vi ringrazio tutti.

 

 

[167-761]

Non mi sembra che ci sia qualche relazione tra i due eventi, diversi e a più di tre ore di distanza.

 

Da mezza riga di Etrecheck non si puo' diagnosticare il motivo del crash di Spotlight. Prova, semplicemente, a mettere in Prefrenze di Sistema > Spotlight > Privacy il volume principale. Poi riavvia, dovrebbe reindicizzare il disco, se non basta c'è un'istruzione da terminale.

 

Qgis non segnala errori. Impegna la CPU, d'accordo, ma è il suo lavoro...

[xforest]

7 minuti fa, 167-761 dice:

Non mi sembra che ci sia qualche relazione tra i due eventi, diversi e a più di tre ore di distanza.

 

Da mezza riga di Etrecheck non si puo' diagnosticare il motivo del crash di Spotlight. Prova, semplicemente, a mettere in Prefrenze di Sistema > Spotlight > Privacy il volume principale. Poi riavvia, dovrebbe reindicizzare il disco, se non basta c'è un'istruzione da terminale.

 

Qgis non segnala errori. Impegna la CPU, d'accordo, ma è il suo lavoro...

Grazie per la risposta, purtroppo ho eseguito entrambi i tui consigli...per il terminale ho trovato questo comando

sudo mdutil -E /

 

Ma niente.

Per sicurezza vi allego l'intero resoconto di etrecheck.

 

EtreCheck version: 4.3 (4D007)

Report generated: 2018-05-21 10:33:11

Download EtreCheck from https://etrecheck.com

Runtime: 3:09

Performance: Good

 

Problem: Apps are crashing

 

Major Issues:

Anything that appears on this list needs immediate attention.

 

Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.

 

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

 

Time Machine auto backup disabled - Time Machine auto backups are disabled.

Heavy RAM usage - This machine is using a large amount of RAM.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

 

Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

16 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1333 ok

BANK 1/DIMM0 - 4 GB DDR3 1333 ok

BANK 0/DIMM1 - 4 GB DDR3 1333 ok

BANK 1/DIMM1 - 4 GB DDR3 1333 ok

 

Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Philips 170S 1280 x 1024 @ 60 Hz

 

Drives:

disk0 - WDC WD5000AAKS-402AA0 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - H*****i (Journaled HFS+) 499.76 GB

 

disk1 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI [EFI] 210 MB

disk1s2 - M***********D (Journaled HFS+) 499.25 GB

disk1s3 - Recovery HD [Recovery] 650 MB

 

Mounted Volumes:

disk0s2 - H*****i 499.76 GB (464.99 GB free)

Journaled HFS+

Mount point: /Volumes/H*****i

 

disk1s2 - M***********D 499.25 GB (263.52 GB free)

Journaled HFS+

Mount point: /

 

Network:

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

 

System Software:

OS X El Capitan 10.11.6 (15G20015)

Time since boot: Less than an hour

System Load: 3.24 (1 min ago) 2.73 (5 min ago) 2.58 (15 min ago)

 

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

 

Unsigned Files:

Launchd: /Library/LaunchDaemons/org.pqrs.Karabiner.load.plist

Executable: /Library/Application Support/org.pqrs/Karabiner/startup.sh start

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.barebones.textwrangler.plist

Executable: /Library/PrivilegedHelperTools/com.barebones.textwrangler

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist

Executable: /Users/***/Library/Application Support/CleanMyMac/CleanMyMacHelperTool -cleanWinJunk -cleanTrashes -cleanMacOSJunk

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist

Executable: /Users/***/Library/Application Support/CleanMyMac/CleanMyMacHelperTool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.barebones.authd.plist

Executable: /Library/PrivilegedHelperTools/com.barebones.authd

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.trashSizeWatcher.plist

Executable: /Users/***/Library/Application Support/CleanMyMac/CleanMyMacHelperTool -watchTrashSize

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.iBoysoft.ntfs-assistant-helper.plist

Executable: /Applications/NTFS Assistant.app/Contents/MacOS/ntfs-assistant-helper.app/Contents/MacOS/ntfs-assistant-helper

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

 

Kernel Extensions:

/Library/Application Support/Roxio

[Not Loaded] TDIXController.kext (1.6)

 

/Library/Application Support/org.pqrs/Karabiner

[Loaded] Karabiner.signed.kext (Fumihiko Takayama, 10.22.0 - SDK 10.12)

 

/Library/Extensions

[Not Loaded] VBoxDrv.kext (4.1.14)

[Not Loaded] VBoxNetAdp.kext (4.1.14)

[Not Loaded] VBoxNetFlt.kext (4.1.14)

[Not Loaded] VBoxUSB.kext (4.1.14)

 

/System/Library/Extensions

[Not Loaded] SophosOnAccessInterceptor.kext (9.2.0 - SDK 10.8)

[Not Loaded] SophosNetworkInterceptor.kext (9.2.0 - SDK 10.8)

[Not Loaded] SATSMARTDriver.kext (0.5 - SDK 10.6)

 

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	149 Apple tasks
[Running]	84 Apple tasks

 

System Launch Daemons:

[Not Loaded]	47 Apple tasks
[Loaded]	156 Apple tasks
[Running]	88 Apple tasks
[Other]	One Apple task

 

Launch Agents:

[Loaded]

com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-12)

 

Launch Daemons:

[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-12)
[Running]	com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-01-08)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-29)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-09-23)
[Not Loaded]	com.barebones.textwrangler.plist (? d1ef2342 - installed 2011-06-14)
[Loaded]	com.barebones.authd.plist (? 7d7988a6 - installed 2013-07-25)
[Other]	com.vmware.launchd.vmware.plist (? 40d1be26 - installed 2010-04-29)
[Running]	com.iBoysoft.ntfs-assistant-helper.plist (? ce801468 - installed 2018-02-08)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-30)
[Not Loaded]	org.pqrs.Karabiner.load.plist (? 44439558 - installed 2016-10-31)

 

User Launch Agents:

[Loaded]	com.macpaw.CleanMyMac.helperTool.plist (? 0 - installed 2011-09-21)
[Running]	com.spotify.webhelper.plist (Spotify - installed 2018-05-18)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Running]	com.vladalexa.MagicPrefs.plist (? 0 - installed 2018-05-21)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)
[Running]	com.hp.devicemonitor.plist (HP Inc. - installed 2018-05-21)
[Loaded]	com.macpaw.CleanMyMac.volumeWatcher.plist (? 0 - installed 2011-09-21)
[Loaded]	com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-05-21)
[Loaded]	com.macpaw.CleanMyMac.trashSizeWatcher.plist (? 0 - installed 2011-09-21)

 

User Login Items:

Calendario Applicazione (Apple - installed 2018-04-06)

(/Applications/Calendar.app)

MagicPrefs Applicazione (? - installed 2016-01-21)

(/Applications/MagicPrefs.app)

SMARTReporter Applicazione (? - installed 2015-11-16)

(/Applications/SMARTReporter.app)

Dropbox Applicazione (Dropbox, Inc. - installed 2018-05-16)

(/Applications/Dropbox.app)

Karabiner Applicazione (Fumihiko Takayama - installed 2016-11-02)

(/Applications/Karabiner.app)

Backup e sincronizzazione di Google Applicazione (Google, Inc. - installed 2018-04-12)

(/Applications/Backup and Sync.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-27)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

DashlaneAgent SMLoginItem (Dashlane - installed 2018-04-16)

(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)

LaunchAtLoginHelperApp SMLoginItem (Mac App Store - installed 2017-08-21)

(/Applications/Mia for Gmail.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

 

Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2012-07-11)

FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-09)

QuickTime Plugin: 7.7.3 (installed 2018-04-06)

Flash Player: 29.0.0.171 (installed 2018-05-09)

Default Browser: 601 (installed 2016-08-22)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-11-06)

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-18)

Silverlight: 5.1.50428.0 (installed 2016-06-23)

iPhotoPhotocast: 7.0 (installed 2010-06-10)

 

User Internet Plug-ins:

Picasa: 1.0 (installed 2013-01-28)

 

Safari Extensions:

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2017-02-27)

ClickToFlash.safariextz - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (installed 2015-08-24)

 

3rd Party Preference Panes:

Flash Player (installed 2018-04-29)

Growl (installed 2008-06-18)

MagicPrefs (installed 2016-01-20)

 

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

M***********D: Disk size: 499.25 GB - Disk used: 235.73 GB

H*****i: Disk size: 499.76 GB - Disk used: 34.77 GB

Destinations:

T**************_ [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 5

Oldest backup: 2017-08-21 14:25:19

Last backup: 2018-03-28 13:41:00

 

Top Processes by CPU:

Process (count)	Source	% of CPU
plugin-container (3)	Mozilla Corporation	26
mdworker (43)	Apple	25
firefox	Mozilla Corporation	23
mds_stores	Apple	17
mdworker32 (6)	Apple	11

 

Top Processes by Memory:

Process (count)	Source	RAM usage
vmware-vmx	VMware, Inc. (Fusion)	3.04 GB
kernel_task	Apple	1.21 GB
mdworker (43)	Apple	1.07 GB
firefox	Mozilla Corporation	1013 MB
plugin-container (4)	Mozilla Corporation	572 MB

 

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
mdworker (43)	Apple	64
firefox	Mozilla Corporation	9
plugin-container (4)	Mozilla Corporation	5
WindowServer	Apple	3
vmware-vmx	VMware, Inc. (Fusion)	1

 

Virtual Memory Information:

Available RAM	5.01 GB
Free RAM	19 MB
Used RAM	10.99 GB
Cached files	4.99 GB
Swap Used	0 B

 

Clean up:

/Library/LaunchDaemons/com.vmware.launchd.vmware.plist

/Library/Application Support/VMware Fusion/boot.sh

Executable not found

 

Diagnostics Information (past 7 days):

2018-05-21 10:03:44 ??? CPU (11 times)

???

 

2018-05-18 14:48:18 Spotlight.app Crash

/System/Library/CoreServices/Spotlight.app

objc_msgSend() selector name: isNSArray__

 

2018-05-18 11:27:41 QGIS.app CPU

/Applications/QGIS.app

 

2018-05-17 15:29:34 Finder.app Crash

/System/Library/CoreServices/Finder.app

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'The layout constraints still need update after calling -[TProgressIndicator updateConstraints]. TProgressIndicator or one of its superclasses may have overridden -updateConstraints without calling super. Or, something may have dirtied layout constraints in the middle of updating them. Both are programming errors.' terminating with uncaught exception of type NSException abort() called

 

End of report

 

[167-761]

... vedo due crash: uno di Spotlight, e uno di Finder. E vedo che hai installato molte cose "non Apple", che a mio avviso sono poco consone ed evidentemente potrebbero creare problemi:

 

Google Backup and Sync

MacPaw CleanMyMac

iBoysoft ntfs-assistant

MagicPrefs

 

Growl (a che serve più?)

ClickToFlash (funziona ancora?)

 

Ti segnalo, anche nel caso volessi passare a macOS 10.13, che il tuo TextWrangler a 32 bit è stato soppiantato da BBedit, che è a 64 bit e quindi compatibile. Puoi anche usarlo a gratis, almeno nelle funzionalità principali.

 

 

[xforest]

Grazie @167-761, provo a elimnare l'eliminabile...

Google Backup and Sync = non mi ricordo a cosa serviva

MacPaw CleanMyMac = questo mi pare sospetto

iBoysoft ntfs-assistant = questo l'ho preso sull'app store per leggere gli hd NTFS

MagicPrefs = funzionalità del mouse

 

Growl (a che serve più?) = elimino

ClickToFlash (funziona ancora?) = elimino

Speriamo bene

 

Grazie

[xforest]

Aggiorno il post. Grazie ai consigli di @167-761 ho eliminato alcuni residui di programmi emersi dal log di etrecheck. Per trovarli, visto che spotlight non funzionava, ho utilizzato EasyFind. Ho riavviato il mac e per ora si è tutto ripristinato.

Grazie