maxfed Inviato 2 Aprile 2020 Segnala Condividi Inviato 2 Aprile 2020 Buongiorno a tutti, Circa due settimane fa ho installato sul mio MacBook Pro (Retina, 15-inch, Early 2013) il programma Microsoft Teams per seguire le lezioni universitarie online. Dopo pochi giorni di utilizzo il mio Mac ha iniziato a spegnersi improvvisamente (circa 5 volte al giorno), sia durante l'utilizzo di Microsoft Teams sia durante l'utilizzo di altri software (Skype, Geogebra, Google Chrome...). Ogni volta che riuscivo a riaccendere il Mac esso mi segnalava un resoconto di Kernel Panic, causato da alcune estensioni del Kernel relative al programma VirtualBox (software che avevo eliminato da qualche giorno) presenti in Library/StagedExtensions/VirtualBox Dunque da Terminale ho usato il comando sudo kextcache -prune-staging per rimuovere tutte le estensioni del kernel che non sono più presenti nella loro posizione originale da StagedExtensions Inoltre ho disinstallato per sicurezza anche Microsoft Teams, ho aggiornato il sistema operativo alla versione più recente (macOS Catalina 10.15.4) e ho aggiornato tutte le applicazioni. Pensavo di aver risolto il problema e invece il mio Mac ha continuato a spegnersi improvvisamente. Questa volta i messaggi di Panic riguardano la GPU. Ho anche avviato un test con EtreCheck, dal quale ho notato che erano presenti nella memoria del Mac i seguenti unsigned file: com.google.keystone.xpcservice.plist com.microsoft.teams.TeamsUpdaterDaemon.plist com.google.keystone.agent.plist org.virtualbox.startup.plist Ho eliminato subito quelli riguardanti Microsoft Teams e VirtualBox. Tuttavia il mio Mac continua a spegnersi improvvisamente, vi allego il resoconto più recente: panic(cpu 2 caller 0xffffff7f8f56d55f): GPU Panic: mux-regs 3 0 a0 d9 9 8 severity 3 WS-ready 0 switch-state 13 IG FBs 0 EG FBs 0:0 power-state 0 3D idle HDA idle system-state 0 power-level 20:20 power-retry 0 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff9133bb4000 0x0e7150a2, D0, P3/4 Backtrace (CPU 2), Frame : Return Address 0xffffff912295acb0 : 0xffffff800d9215cd 0xffffff912295ad00 : 0xffffff800da5a3c5 0xffffff912295ad40 : 0xffffff800da4bf7e 0xffffff912295ad90 : 0xffffff800d8c7a40 0xffffff912295adb0 : 0xffffff800d920c97 0xffffff912295aeb0 : 0xffffff800d921087 0xffffff912295af00 : 0xffffff800e0c2c7c 0xffffff912295af70 : 0xffffff7f8f56d55f 0xffffff912295afd0 : 0xffffff7f8e7dc2f1 0xffffff912295b050 : 0xffffff7f8e8a911b 0xffffff912295b0b0 : 0xffffff7f8e8a91c8 0xffffff912295b0e0 : 0xffffff7f90a8a91e 0xffffff912295b130 : 0xffffff7f90a8a6c0 0xffffff912295b1d0 : 0xffffff7f90aa6190 0xffffff912295b210 : 0xffffff7f8e93cd69 0xffffff912295b240 : 0xffffff7f8e93b7ca 0xffffff912295b280 : 0xffffff7f8e93cce4 0xffffff912295b2b0 : 0xffffff7f909c5ea4 0xffffff912295b2e0 : 0xffffff7f909bc652 0xffffff912295b380 : 0xffffff7f909bcb66 0xffffff912295b3e0 : 0xffffff7f8e7f2537 0xffffff912295b430 : 0xffffff7f909c14fe 0xffffff912295b590 : 0xffffff7f909c19fb 0xffffff912295b620 : 0xffffff7f8e7f5313 0xffffff912295b650 : 0xffffff7f8e8e4ce4 0xffffff912295b6d0 : 0xffffff7f8e8e487d 0xffffff912295b700 : 0xffffff7f8e8ed403 0xffffff912295b710 : 0xffffff7f8e8a624e 0xffffff912295b750 : 0xffffff7f8e8a5aed 0xffffff912295b7a0 : 0xffffff7f8e794fe5 0xffffff912295b7c0 : 0xffffff7f8e7deb7a 0xffffff912295b7e0 : 0xffffff7f8e7df422 0xffffff912295b980 : 0xffffff7f8e7df5e8 0xffffff912295ba20 : 0xffffff7f8e7717af 0xffffff912295baa0 : 0xffffff7f8e770fe9 0xffffff912295bb00 : 0xffffff7f8e772dd4 0xffffff912295bb40 : 0xffffff7f8e70d17e 0xffffff912295bbc0 : 0xffffff7f8e7039ac 0xffffff912295bc50 : 0xffffff7f8e773f61 0xffffff912295bca0 : 0xffffff800e0023a9 0xffffff912295bd00 : 0xffffff800e05d1a9 0xffffff912295bd60 : 0xffffff800da09671 0xffffff912295bdb0 : 0xffffff800d927328 0xffffff912295be10 : 0xffffff800d8fdcc5 0xffffff912295be70 : 0xffffff800d914aa2 0xffffff912295bf00 : 0xffffff800da32605 0xffffff912295bfa0 : 0xffffff800d8c8226 Kernel Extensions in backtrace: com.apple.driver.AppleMuxControl(5.1.16)[752AF0B9-36EE-3D7D-8513-563F544245B2]@0xffffff7f8f55e000->0xffffff7f8f571fff dependency: com.apple.driver.AppleGraphicsControl(5.1.16)[B2381909-ADF2-3459-AA30-4D8D2DC2AF73]@0xffffff7f8f52a000 dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7f8efa4000 dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f8e331000 dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f8e6f4000 dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7f8e763000 com.apple.nvidia.driver.NVDAResman(14.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7f8e76f000->0xffffff7f8ea46fff dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f8e331000 dependency: com.apple.iokit.IONDRVSupport(575.1)[F0DC1D84-2124-387D-A8DD-B40C6023AD3B]@0xffffff7f8e753000 dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f8e6f4000 dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7f8e763000 com.apple.nvidia.driver.NVDAGK100Hal(14.0)[D9BD5415-852D-3F99-B5D9-9E4FD7CABEEC]@0xffffff7f90992000->0xffffff7f90b3dfff dependency: com.apple.nvidia.driver.NVDAResman(14.0.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7f8e76f000 dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f8e331000 BSD process name corresponding to current thread: WindowServer Mac OS version: 19E266 Kernel version: Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64 Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6 Kernel slide: 0x000000000d600000 Kernel text base: 0xffffff800d800000 __HIB text base: 0xffffff800d700000 System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F) System shutdown begun: NO Panic diags file available: YES (0x0) System uptime in nanoseconds: 18373491074 last loaded kext at 17798384811: >AudioAUUC 1.70 (addr 0xffffff7f9135c000, size 32768) loaded kexts: >AudioAUUC 1.70 @fileutil 20.036.15 >AGPM 111.4.4 >!APlatformEnabler 2.7.0d0 >X86PlatformShim 1.0.0 @filesystems.autofs 3.0 >!AMikeyHIDDriver 131 >!AMikeyDriver 283.15 >!AGraphicsDevicePolicy 5.1.16 @AGDCPluginDisplayMetrics 5.1.16 >!AHDAHardwareConfigDriver 283.15 >!AUpstreamUserClient 3.6.8 >!AHDA 283.15 @GeForce 14.0.0 >!A!IHD4000Graphics 14.0.5 >!AHV 1 |IOUserEthernet 1.0.1 >AGDCBacklightControl 5.1.16 >!AThunderboltIP 3.1.4 >!AFIVRDriver 4.1.0 >!ABacklight 180.3 |IO!BSerialManager 7.0.4f6 >!A!IFramebufferCapri 14.0.5 >pmtelemetry 1 @Dont_Steal_Mac_OS_X 7.0.0 >!AMuxControl 5.1.16 @nvidia.NVDAStartup 14.0.0 >ACPI_SMC_PlatformPlugin 1.0.0 >eficheck 1 >!ASMCLMU 212 >!A!ISlowAdaptiveClocking 4.0.0 >!AMCCSControl 1.11 >!ALPC 3.1 >!ASMCPDRC 1.0.0 |IO!BUSBDFU 7.0.4f6 >!UTCKeyEventDriver 255 >!UTCKeyboard 255 >!UTCButtons 255 >!AFileSystemDriver 3.0.1 >!AVirtIO 1.0 @filesystems.hfs.kext 522.100.5 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @filesystems.apfs 1412.101.1 @private.KextAudit 1.0 >!ASDXC 1.7.7 |!ABCM5701Ethernet 10.3.5 >AirPort.Brcm4360 1400.1.1 >!AAHCIPort 341.0.2 >!AACPIButtons 6.1 >!ASmartBatteryManager 161.0.0 >!ARTC 2.0 >!AHPET 1.8 >!ASMBIOS 2.1 >!AACPIEC 6.1 >!AAPIC 1.7 >!A!ICPUPowerManagementClient 222.0.0 $!AImage4 1 @nke.applicationfirewall 303 $TMSafetyNet 8 @!ASystemPolicy 2.0.0 >!A!ICPUPowerManagement 222.0.0 |EndpointSecurity 1 @kext.triggers 1.0 >DspFuncLib 283.15 @kext.OSvKernDSPLib 529 |IOAVB!F 840.3 @nvidia.driver.NVDAGK100Hal 14.0.0 @nvidia.driver.NVDAResman 14.0.0 >!ASSE 1.0 >!ABacklightExpert 1.1.0 |IOAccelerator!F2 438.4.5 >!AThunderboltEDMSink 4.2.3 >!AThunderboltDPOutAdapter 6.2.6 |IONDRVSupport 575.1 >!AGraphicsControl 5.1.16 @!AGPUWrangler 5.1.16 @!AGraphicsDeviceControl 5.1.16 >IOPlatformPluginLegacy 1.0.0 |IOSlowAdaptiveClocking!F 1.0.0 >!AHDA!C 283.15 |IOHDA!F 283.15 >!ASMBus!C 1.0.18d1 |IOGraphics!F 575.1 >!ASMBusPCI 1.0.14d1 >X86PlatformPlugin 1.0.0 >IOPlatformPlugin!F 6.0.0d8 @plugin.IOgPTPPlugin 840.3 |Broadcom!BHost!CUSBTransport 7.0.4f6 |IO!BHost!CUSBTransport 7.0.4f6 |IO!BHost!CTransport 7.0.4f6 |IO!B!F 7.0.4f6 |IO!BPacketLogger 7.0.4f6 >!UMultitouch 264 >usb.IOUSBHostHIDDevice 1.2 >!UAudio 322.2 >usb.cdc 5.0.0 >usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >usb.!UHub 1.2 |IOAudio!F 300.2 @vecLib.kext 1.2.0 |IOSerial!F 11 @filesystems.hfs.encodings.kext 1 |IOSurface 269.11 >!AThunderboltDPInAdapter 6.2.6 >!AThunderboltDPAdapter!F 6.2.6 >!AThunderboltPCIDownAdapter 2.5.4 >!AXsanScheme 3 |IOAHCIBlock!S 316.100.5 >!AThunderboltNHI 5.8.6 |IOThunderbolt!F 7.6.0 |IOEthernetAVB!C 1.1.0 |IO80211!F 1200.12.2b1 |IOSkywalk!F 1 >mDNSOffloadUserClient 1.0.1b8 >corecapture 1.0.4 |IOAHCI!F 290.0.1 >usb.!UEHCIPCI 1.2 >usb.!UEHCI 1.2 >usb.!UXHCIPCI 1.2 >usb.!UXHCI 1.2 >usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 >DiskImages 493.0.0 >!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!AKeyStore 2 >!UTDM 489.101.1 |IOSCSIBlockCommandsDevice 422.101.1 >!ACredentialManager 1.0 >KernelRelayHost 1 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 |IOUSBMass!SDriver 157.101.3 |IOSCSIArchitectureModel!F 422.101.1 |IO!S!F 2.1 |IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 |CoreAnalytics!F 1 >!AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 |IOTimeSync!F 840.3 |IONetworking!F 3.4 |IOReport!F 47 >!AACPIPlatform 6.1 >!ASMC 3.1.9 >watchdog 1 |IOPCI!F 2.9 |IOACPI!F 1.4 @kec.pthread 1 @kec.Libm 1 @kec.corecrypto 1.0 Non capisco se a questo punto sia un problema legato all'hardware o al software. Non sono un esperto e non capisco come posso fare. Grazie per l'attenzione. Link al commento Condividi su altri siti Altre opzioni di condivisione...
Elliot Inviato 2 Aprile 2020 Segnala Condividi Inviato 2 Aprile 2020 Postalo tutto Etrecheck Link al commento Condividi su altri siti Altre opzioni di condivisione...
maxfed Inviato 2 Aprile 2020 Autore Segnala Condividi Inviato 2 Aprile 2020 1 ora fa, Elliot dice: Postalo tutto Etrecheck EtreCheck version: 5.5.3 (5102) Report generated: 2020-04-02 13:47:24 Download EtreCheck from https://etrecheck.com Runtime: 2:44 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Runaway process - A process is using a large percentage of your CPU. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Runaway user process - A user process is using a large percentage of your CPU. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (Retina, 15-inch, Early 2013) MacBook Pro Model: MacBookPro10,1 1 2,4 GHz Quad-Core Intel Core i7 (i7-3635QM) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Replace Soon - Cycle count = 1092 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 NVIDIA GeForce GT 650M - VRAM: 1 GB Drives: disk0 - APPLE SSD SM256E 251.00 GB (Solid State - TRIM: Yes) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - M*****************i (APFS) [APFS Virtual drive] (Shared - 188.13 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 525 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.14 GB used) Mounted Volumes: disk1s1 - M*****************i [APFS Virtual drive] 250.79 GB (Shared - 188.13 GB used, 50.82 GB available, 49.70 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Recovery [Recovery] 250.79 GB (Shared - 525 MB used, 49.70 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used, 49.70 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.79 GB (Shared - 11.14 GB used, 50.82 GB available, 49.70 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n Interface bridge0: Thunderbolt Bridge Interface en3: Bluetooth PAN System Software: macOS Catalina 10.15.4 (19E266) Time since boot: About an hour Configuration Files: /etc/hosts - Count: 22 Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: Details: Exact match found in the whitelist - probably OK Apps: 4 Startup Items: TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 172 Apple tasks [Running] 123 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 187 Apple tasks [Running] 114 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-13) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-18) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-01-17) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2020-03-05) [Loaded] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2019-07-05) [Not Loaded] org.virtualbox.startup.plist (? 0 - installed ) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-12) User Login Items: [Not Loaded] GeoGebra Classic 6 Login Helper (App Store - installed 2020-04-02) Modern Login Item /Applications/GeoGebra Classic 6.app/Contents/Library/LoginItems/GeoGebra Classic 6 Login Helper.app [Not Loaded] GeoGebra Geometry Login Helper (App Store - installed 2020-04-02) Modern Login Item /Applications/GeoGebra Geometry.app/Contents/Library/LoginItems/GeoGebra Geometry Login Helper.app [Not Loaded] GeoGebra Graphing Calculator Login Helper (App Store - installed 2020-04-02) Modern Login Item /Applications/GeoGebra Graphing Calculator.app/Contents/Library/LoginItems/GeoGebra Graphing Calculator Login Helper.app [Not Loaded] StartUpHelper (Spotify - installed 2019-10-24) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-04-02) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-17) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-17) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Tuxera NTFS (Tuxera Inc. - installed 2019-09-17) Time Machine: Time Machine Not Configured! Performance: System Load: 2.70 (1 min ago) 2.40 (5 min ago) 1.93 (15 min ago) Nominal I/O speed: 1.03 MB/s File system: 37.88 seconds Write speed: 348 MB/s Read speed: 410 MB/s CPU Usage Snapshot: Type Overall System: 20 % User: 35 % Idle: 45 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 288.80 % (?) Console 95.13 % (Apple) deleted 33.38 % (Apple) trustd 10.88 % (Apple) EtreCheck 6.78 % (App Store) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 512 MB (App Store) Console 281 MB (Apple) Google Chrome 205 MB (Google, Inc.) Finder 91 MB (Apple) Spotlight 85 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 77 KB / 34 KB (?) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 238 MB Used RAM: 6.58 GB Cached files: 1.19 GB Available RAM: 1.42 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-05 Microsoft Teams (1.00.300362) 2020-03-16 Microsoft Outlook for Mac 2020-03-16 Microsoft PowerPoint for Mac 2020-03-16 Microsoft Excel for Mac 2020-03-16 Microsoft Word for Mac 2020-03-16 Microsoft OneNote for Mac 2020-03-17 Adobe Acrobat Reader DC (20.006.20042) 2020-03-18 Microsoft AutoUpdate 2020-03-20 macOS Catalina (10.15.3) 2020-03-20 XProtectPlistConfigData (2116) 2020-03-27 EPSON Printer 2020-03-27 Epson Scan 2 2020-03-27 EPSON Software Updater 2020-03-27 Manuali EPSON 2020-03-30 Aggiornamento macOS Catalina 10.15.4 2020-03-30 Command Line Tools for Xcode (11.4) 2020-03-30 MRTConfigData (1.57) 2020-04-02 GeoGebra Classic 6 (6.0.574) 2020-04-02 GeoGebra Graphing Calculator (6.0.574) 2020-04-02 GeoGebra Geometry (6.0.574) 2020-04-02 华为手机助手 (10.1.300) 2020-04-02 iMovie (10.1.14) 2020-04-02 WhatsApp (0.4.1302) 2020-04-02 EtreCheck (5.5.3) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report Link al commento Condividi su altri siti Altre opzioni di condivisione...
Elliot Inviato 2 Aprile 2020 Segnala Condividi Inviato 2 Aprile 2020 Non vedo niente di particolare, io reinstallarei l'OS, cosi non perdi alcun dato. Fai sempre un backup prima. Link al commento Condividi su altri siti Altre opzioni di condivisione...
maxfed Inviato 2 Aprile 2020 Autore Segnala Condividi Inviato 2 Aprile 2020 6 minuti fa, Elliot dice: Non vedo niente di particolare, io reinstallarei l'OS, cosi non perdi alcun dato. Fai sempre un backup prima. Grazie mille per il consiglio. Provo subito a fare il backup e a reinstallare l'OS. Link al commento Condividi su altri siti Altre opzioni di condivisione...
maxfed Inviato 3 Aprile 2020 Autore Segnala Condividi Inviato 3 Aprile 2020 Mi scuso per il doppio post. Purtroppo nemmeno la reinstallazione ha funzionato, anzi. Dopo aver completato la reinstallazione dell'OS il Mac avrebbe dovuto avviarsi subito, invece si è spento improvvisamente ancor prima di completare l'avvio. Dopo un paio di tentativi sono riuscito ad accenderlo, avviarlo ed entrare nel mio profilo e subito ho notato il seguente resoconto di GPU Panic: panic(cpu 4 caller 0xffffff7fad11d55f): GPU Panic: mux-regs 3 0 a0 d9 9 8 severity 3 WS-ready 0 switch-state 13 IG FBs 0 EG FBs 0:0 power-state 0 3D idle HDA idle system-state 0 power-level 20:20 power-retry 0 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff914f79d000 0x0e7150a2, D0, P3/4 Backtrace (CPU 4), Frame : Return Address 0xffffff913d112cb0 : 0xffffff802ab215cd 0xffffff913d112d00 : 0xffffff802ac5a3c5 0xffffff913d112d40 : 0xffffff802ac4bf7e 0xffffff913d112d90 : 0xffffff802aac7a40 0xffffff913d112db0 : 0xffffff802ab20c97 0xffffff913d112eb0 : 0xffffff802ab21087 0xffffff913d112f00 : 0xffffff802b2c2c7c 0xffffff913d112f70 : 0xffffff7fad11d55f 0xffffff913d112fd0 : 0xffffff7faddf12f1 0xffffff913d113050 : 0xffffff7fadebe11b 0xffffff913d1130b0 : 0xffffff7fadebe1c8 0xffffff913d1130e0 : 0xffffff7fae15491e 0xffffff913d113130 : 0xffffff7fae1546c0 0xffffff913d1131d0 : 0xffffff7fae170190 0xffffff913d113210 : 0xffffff7fadf51d69 0xffffff913d113240 : 0xffffff7fadf507ca 0xffffff913d113280 : 0xffffff7fadf51ce4 0xffffff913d1132b0 : 0xffffff7fae08fea4 0xffffff913d1132e0 : 0xffffff7fae086652 0xffffff913d113380 : 0xffffff7fae086b66 0xffffff913d1133e0 : 0xffffff7fade07537 0xffffff913d113430 : 0xffffff7fae08b4fe 0xffffff913d113590 : 0xffffff7fae08b9fb 0xffffff913d113620 : 0xffffff7fade0a313 0xffffff913d113650 : 0xffffff7fadef9ce4 0xffffff913d1136d0 : 0xffffff7fadef987d 0xffffff913d113700 : 0xffffff7fadf02403 0xffffff913d113710 : 0xffffff7fadebb24e 0xffffff913d113750 : 0xffffff7fadebaaed 0xffffff913d1137a0 : 0xffffff7fadda9fe5 0xffffff913d1137c0 : 0xffffff7faddf3b7a 0xffffff913d1137e0 : 0xffffff7faddf4422 0xffffff913d113980 : 0xffffff7faddf45e8 0xffffff913d113a20 : 0xffffff7fadd867af 0xffffff913d113aa0 : 0xffffff7fadd85fe9 0xffffff913d113b00 : 0xffffff7fadd87dd4 0xffffff913d113b40 : 0xffffff7fad08717e 0xffffff913d113bc0 : 0xffffff7fad07d9ac 0xffffff913d113c50 : 0xffffff7fadd88f61 0xffffff913d113ca0 : 0xffffff802b2023a9 0xffffff913d113d00 : 0xffffff802b25d1a9 0xffffff913d113d60 : 0xffffff802ac09671 0xffffff913d113db0 : 0xffffff802ab27328 0xffffff913d113e10 : 0xffffff802aafdcc5 0xffffff913d113e70 : 0xffffff802ab14aa2 0xffffff913d113f00 : 0xffffff802ac32605 0xffffff913d113fa0 : 0xffffff802aac8226 Kernel Extensions in backtrace: com.apple.driver.AppleMuxControl(5.1.16)[752AF0B9-36EE-3D7D-8513-563F544245B2]@0xffffff7fad10e000->0xffffff7fad121fff dependency: com.apple.driver.AppleGraphicsControl(5.1.16)[B2381909-ADF2-3459-AA30-4D8D2DC2AF73]@0xffffff7fad101000 dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7fab6ef000 dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7fab701000 dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7fad06e000 dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7fad104000 com.apple.nvidia.driver.NVDAResman(14.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7fadd84000->0xffffff7fae05bfff dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7fab701000 dependency: com.apple.iokit.IONDRVSupport(575.1)[F0DC1D84-2124-387D-A8DD-B40C6023AD3B]@0xffffff7fadaa8000 dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7fad06e000 dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7fad104000 com.apple.nvidia.driver.NVDAGK100Hal(14.0)[D9BD5415-852D-3F99-B5D9-9E4FD7CABEEC]@0xffffff7fae05c000->0xffffff7fae207fff dependency: com.apple.nvidia.driver.NVDAResman(14.0.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7fadd84000 dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7fab701000 BSD process name corresponding to current thread: WindowServer Mac OS version: 19E266 Kernel version: Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64 Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6 Kernel slide: 0x000000002a800000 Kernel text base: 0xffffff802aa00000 __HIB text base: 0xffffff802a900000 System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F) System shutdown begun: NO Panic diags file available: YES (0x0) System uptime in nanoseconds: 25185738130 last loaded kext at 23831743371: >AudioAUUC 1.70 (addr 0xffffff7fae41d000, size 28672) loaded kexts: >AudioAUUC 1.70 >!AGraphicsDevicePolicy 5.1.16 @AGDCPluginDisplayMetrics 5.1.16 @fileutil 20.036.15 >!AHV 1 |IOUserEthernet 1.0.1 |IO!BSerialManager 7.0.4f6 >!AUpstreamUserClient 3.6.8 >AGPM 111.4.4 >X86PlatformShim 1.0.0 >!APlatformEnabler 2.7.0d0 >pmtelemetry 1 >!AHDAHardwareConfigDriver 283.15 >!AMikeyHIDDriver 131 @GeForce 14.0.0 >!A!IHD4000Graphics 14.0.5 @Dont_Steal_Mac_OS_X 7.0.0 >AGDCBacklightControl 5.1.16 >!AHDA 283.15 >eficheck 1 >!AMikeyDriver 283.15 >ACPI_SMC_PlatformPlugin 1.0.0 >!ABacklight 180.3 >!AThunderboltIP 3.1.4 >!ASMCPDRC 1.0.0 @nvidia.NVDAStartup 14.0.0 |!ABCM5701Ethernet 10.3.5 >!ASMCLMU 212 >!ALPC 3.1 >AirPort.Brcm4360 1400.1.1 >!A!IFramebufferCapri 14.0.5 >!AMuxControl 5.1.16 >!AFIVRDriver 4.1.0 >!A!ISlowAdaptiveClocking 4.0.0 >!AMCCSControl 1.11 @filesystems.autofs 3.0 |IO!BUSBDFU 7.0.4f6 >!UTCKeyEventDriver 255 >!UTCKeyboard 255 >!UTCButtons 255 >!AFileSystemDriver 3.0.1 >!AVirtIO 1.0 @filesystems.hfs.kext 522.100.5 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @filesystems.apfs 1412.101.1 @private.KextAudit 1.0 >!ASDXC 1.7.7 >!AAHCIPort 341.0.2 >!ASmartBatteryManager 161.0.0 >!ARTC 2.0 >!AACPIButtons 6.1 >!AHPET 1.8 >!ASMBIOS 2.1 >!AACPIEC 6.1 >!AAPIC 1.7 >!A!ICPUPowerManagementClient 222.0.0 $!AImage4 1 @nke.applicationfirewall 303 $TMSafetyNet 8 @!ASystemPolicy 2.0.0 >!A!ICPUPowerManagement 222.0.0 |EndpointSecurity 1 |IOAVB!F 840.3 >!ASSE 1.0 @plugin.IOgPTPPlugin 840.3 @nvidia.driver.NVDAGK100Hal 14.0.0 @nvidia.driver.NVDAResman 14.0.0 >DspFuncLib 283.15 @kext.OSvKernDSPLib 529 >IOPlatformPluginLegacy 1.0.0 @!AGPUWrangler 5.1.16 >!ABacklightExpert 1.1.0 |IONDRVSupport 575.1 >!AHDA!C 283.15 |IOHDA!F 283.15 |IOEthernetAVB!C 1.1.0 >!ASMBusPCI 1.0.14d1 |IO80211!F 1200.12.2b1 |IOSkywalk!F 1 >mDNSOffloadUserClient 1.0.1b8 >corecapture 1.0.4 |IOAccelerator!F2 438.4.5 @!AGraphicsDeviceControl 5.1.16 >!AGraphicsControl 5.1.16 >X86PlatformPlugin 1.0.0 >IOPlatformPlugin!F 6.0.0d8 |IOSlowAdaptiveClocking!F 1.0.0 >!ASMBus!C 1.0.18d1 |IOGraphics!F 575.1 >!AThunderboltEDMSink 4.2.3 >!AThunderboltDPOutAdapter 6.2.6 @kext.triggers 1.0 |Broadcom!BHost!CUSBTransport 7.0.4f6 |IO!BHost!CUSBTransport 7.0.4f6 |IO!BHost!CTransport 7.0.4f6 |IO!B!F 7.0.4f6 |IO!BPacketLogger 7.0.4f6 >!UMultitouch 264 >usb.IOUSBHostHIDDevice 1.2 >usb.cdc 5.0.0 >usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >usb.!UHub 1.2 |IOAudio!F 300.2 @vecLib.kext 1.2.0 |IOSerial!F 11 |IOSurface 269.11 @filesystems.hfs.encodings.kext 1 >!AThunderboltDPInAdapter 6.2.6 >!AThunderboltDPAdapter!F 6.2.6 >!AThunderboltPCIDownAdapter 2.5.4 >!AXsanScheme 3 |IOAHCIBlock!S 316.100.5 >!AThunderboltNHI 5.8.6 |IOThunderbolt!F 7.6.0 |IOAHCI!F 290.0.1 >usb.!UEHCIPCI 1.2 >usb.!UEHCI 1.2 >usb.!UXHCIPCI 1.2 >usb.!UXHCI 1.2 >usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 >DiskImages 493.0.0 >!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!AKeyStore 2 >!UTDM 489.101.1 |IOSCSIBlockCommandsDevice 422.101.1 >!ACredentialManager 1.0 >KernelRelayHost 1 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 |IOTimeSync!F 840.3 |IONetworking!F 3.4 |IOUSBMass!SDriver 157.101.3 |IOSCSIArchitectureModel!F 422.101.1 |IO!S!F 2.1 |IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 |CoreAnalytics!F 1 >!AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 |IOReport!F 47 >!AACPIPlatform 6.1 >!ASMC 3.1.9 >watchdog 1 |IOPCI!F 2.9 |IOACPI!F 1.4 @kec.pthread 1 @kec.Libm 1 @kec.corecrypto 1.0 A questo punto non so più come procedere. Che sia effettivamente un problema di hardware? Link al commento Condividi su altri siti Altre opzioni di condivisione...
Elliot Inviato 4 Aprile 2020 Segnala Condividi Inviato 4 Aprile 2020 Credo di si, non puoi portarlo più in Apple adesso. L'altro giorno è diventato un prodotto obsoleto per loro. Link al commento Condividi su altri siti Altre opzioni di condivisione...
maxfed Inviato 4 Aprile 2020 Autore Segnala Condividi Inviato 4 Aprile 2020 6 ore fa, Elliot dice: Credo di si, non puoi portarlo più in Apple adesso. L'altro giorno è diventato un prodotto obsoleto per loro. Già, quasi sicuramente è un problema intrinseco all'hardware dei MacBook Pro inizio 2013. Cercando nel sito della Apple ho visto che da tempo è stato "ufficializzato" il problema delle GPU di tali computer. Visto che il prodotto è obsoleto ora mi conviene cercare un nuovo computer. Peccato, questo Mac ce l'avevo da soli 8 mesi😂 Grazie mille per l'aiuto! Link al commento Condividi su altri siti Altre opzioni di condivisione...
Elliot Inviato 4 Aprile 2020 Segnala Condividi Inviato 4 Aprile 2020 1 ora fa, maxfed dice: Già, quasi sicuramente è un problema intrinseco all'hardware dei MacBook Pro inizio 2013. Cercando nel sito della Apple ho visto che da tempo è stato "ufficializzato" il problema delle GPU di tali computer. Visto che il prodotto è obsoleto ora mi conviene cercare un nuovo computer. Peccato, questo Mac ce l'avevo da soli 8 mesi😂 Grazie mille per l'aiuto! Azz. Sempre nei ricondizionati Apple comprare Mac usati. Link al commento Condividi su altri siti Altre opzioni di condivisione...
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