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Buongiorno a tutti,

 

Circa due settimane fa ho installato sul mio MacBook Pro (Retina, 15-inch, Early 2013) il programma Microsoft Teams per seguire le lezioni universitarie online.

Dopo pochi giorni di utilizzo il mio Mac ha iniziato a spegnersi improvvisamente (circa 5 volte al giorno), sia durante l'utilizzo di Microsoft Teams sia durante l'utilizzo di altri software (SkypeGeogebraGoogle Chrome...).

Ogni volta che riuscivo a riaccendere il Mac esso mi segnalava un resoconto di Kernel Panic, causato da alcune estensioni del Kernel relative al programma VirtualBox (software che avevo eliminato da qualche giorno) presenti in 

Library/StagedExtensions/VirtualBox

Dunque da Terminale ho usato il comando 

sudo kextcache -prune-staging

per rimuovere tutte le estensioni del kernel che non sono più presenti nella loro posizione originale da

StagedExtensions

Inoltre ho disinstallato per sicurezza anche Microsoft Teams, ho aggiornato il sistema operativo alla versione più recente (macOS Catalina 10.15.4) e ho aggiornato tutte le applicazioni.

Pensavo di aver risolto il problema e invece il mio Mac ha continuato a spegnersi improvvisamente. Questa volta i messaggi di Panic riguardano la GPU. Ho anche avviato un test con EtreCheck, dal quale ho notato che erano presenti nella memoria del Mac i seguenti unsigned file:

com.google.keystone.xpcservice.plist
com.microsoft.teams.TeamsUpdaterDaemon.plist
com.google.keystone.agent.plist
org.virtualbox.startup.plist

Ho eliminato subito quelli riguardanti Microsoft Teams VirtualBox.

Tuttavia il mio Mac continua a spegnersi improvvisamente, vi allego il resoconto più recente:

panic(cpu 2 caller 0xffffff7f8f56d55f): GPU Panic: mux-regs 3 0 a0 d9 9 8 severity 3 WS-ready 0 switch-state 13 IG FBs 0 EG FBs 0:0 power-state 0 3D idle HDA idle system-state 0 power-level 20:20 power-retry 0 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff9133bb4000 0x0e7150a2, D0, P3/4

Backtrace (CPU 2), Frame : Return Address
0xffffff912295acb0 : 0xffffff800d9215cd 
0xffffff912295ad00 : 0xffffff800da5a3c5 
0xffffff912295ad40 : 0xffffff800da4bf7e 
0xffffff912295ad90 : 0xffffff800d8c7a40 
0xffffff912295adb0 : 0xffffff800d920c97 
0xffffff912295aeb0 : 0xffffff800d921087 
0xffffff912295af00 : 0xffffff800e0c2c7c 
0xffffff912295af70 : 0xffffff7f8f56d55f 
0xffffff912295afd0 : 0xffffff7f8e7dc2f1 
0xffffff912295b050 : 0xffffff7f8e8a911b 
0xffffff912295b0b0 : 0xffffff7f8e8a91c8 
0xffffff912295b0e0 : 0xffffff7f90a8a91e 
0xffffff912295b130 : 0xffffff7f90a8a6c0 
0xffffff912295b1d0 : 0xffffff7f90aa6190 
0xffffff912295b210 : 0xffffff7f8e93cd69 
0xffffff912295b240 : 0xffffff7f8e93b7ca 
0xffffff912295b280 : 0xffffff7f8e93cce4 
0xffffff912295b2b0 : 0xffffff7f909c5ea4 
0xffffff912295b2e0 : 0xffffff7f909bc652 
0xffffff912295b380 : 0xffffff7f909bcb66 
0xffffff912295b3e0 : 0xffffff7f8e7f2537 
0xffffff912295b430 : 0xffffff7f909c14fe 
0xffffff912295b590 : 0xffffff7f909c19fb 
0xffffff912295b620 : 0xffffff7f8e7f5313 
0xffffff912295b650 : 0xffffff7f8e8e4ce4 
0xffffff912295b6d0 : 0xffffff7f8e8e487d 
0xffffff912295b700 : 0xffffff7f8e8ed403 
0xffffff912295b710 : 0xffffff7f8e8a624e 
0xffffff912295b750 : 0xffffff7f8e8a5aed 
0xffffff912295b7a0 : 0xffffff7f8e794fe5 
0xffffff912295b7c0 : 0xffffff7f8e7deb7a 
0xffffff912295b7e0 : 0xffffff7f8e7df422 
0xffffff912295b980 : 0xffffff7f8e7df5e8 
0xffffff912295ba20 : 0xffffff7f8e7717af 
0xffffff912295baa0 : 0xffffff7f8e770fe9 
0xffffff912295bb00 : 0xffffff7f8e772dd4 
0xffffff912295bb40 : 0xffffff7f8e70d17e 
0xffffff912295bbc0 : 0xffffff7f8e7039ac 
0xffffff912295bc50 : 0xffffff7f8e773f61 
0xffffff912295bca0 : 0xffffff800e0023a9 
0xffffff912295bd00 : 0xffffff800e05d1a9 
0xffffff912295bd60 : 0xffffff800da09671 
0xffffff912295bdb0 : 0xffffff800d927328 
0xffffff912295be10 : 0xffffff800d8fdcc5 
0xffffff912295be70 : 0xffffff800d914aa2 
0xffffff912295bf00 : 0xffffff800da32605 
0xffffff912295bfa0 : 0xffffff800d8c8226 
      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(5.1.16)[752AF0B9-36EE-3D7D-8513-563F544245B2]@0xffffff7f8f55e000->0xffffff7f8f571fff
            dependency: com.apple.driver.AppleGraphicsControl(5.1.16)[B2381909-ADF2-3459-AA30-4D8D2DC2AF73]@0xffffff7f8f52a000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7f8efa4000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f8e331000
            dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f8e6f4000
            dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7f8e763000
         com.apple.nvidia.driver.NVDAResman(14.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7f8e76f000->0xffffff7f8ea46fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f8e331000
            dependency: com.apple.iokit.IONDRVSupport(575.1)[F0DC1D84-2124-387D-A8DD-B40C6023AD3B]@0xffffff7f8e753000
            dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f8e6f4000
            dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7f8e763000
         com.apple.nvidia.driver.NVDAGK100Hal(14.0)[D9BD5415-852D-3F99-B5D9-9E4FD7CABEEC]@0xffffff7f90992000->0xffffff7f90b3dfff
            dependency: com.apple.nvidia.driver.NVDAResman(14.0.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7f8e76f000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f8e331000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
19E266

Kernel version:
Darwin Kernel Version 19.4.0: Wed Mar  4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
Kernel slide:     0x000000000d600000
Kernel text base: 0xffffff800d800000
__HIB  text base: 0xffffff800d700000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 18373491074
last loaded kext at 17798384811: >AudioAUUC	1.70 (addr 0xffffff7f9135c000, size 32768)
loaded kexts:
>AudioAUUC	1.70
@fileutil	20.036.15
>AGPM	111.4.4
>!APlatformEnabler	2.7.0d0
>X86PlatformShim	1.0.0
@filesystems.autofs	3.0
>!AMikeyHIDDriver	131
>!AMikeyDriver	283.15
>!AGraphicsDevicePolicy	5.1.16
@AGDCPluginDisplayMetrics	5.1.16
>!AHDAHardwareConfigDriver	283.15
>!AUpstreamUserClient	3.6.8
>!AHDA	283.15
@GeForce	14.0.0
>!A!IHD4000Graphics	14.0.5
>!AHV	1
|IOUserEthernet	1.0.1
>AGDCBacklightControl	5.1.16
>!AThunderboltIP	3.1.4
>!AFIVRDriver	4.1.0
>!ABacklight	180.3
|IO!BSerialManager	7.0.4f6
>!A!IFramebufferCapri	14.0.5
>pmtelemetry	1
@Dont_Steal_Mac_OS_X	7.0.0
>!AMuxControl	5.1.16
@nvidia.NVDAStartup	14.0.0
>ACPI_SMC_PlatformPlugin	1.0.0
>eficheck	1
>!ASMCLMU	212
>!A!ISlowAdaptiveClocking	4.0.0
>!AMCCSControl	1.11
>!ALPC	3.1
>!ASMCPDRC	1.0.0
|IO!BUSBDFU	7.0.4f6
>!UTCKeyEventDriver	255
>!UTCKeyboard	255
>!UTCButtons	255
>!AFileSystemDriver	3.0.1
>!AVirtIO	1.0
@filesystems.hfs.kext	522.100.5
@!AFSCompression.!AFSCompressionTypeDataless	1.0.0d1
@BootCache	40
@!AFSCompression.!AFSCompressionTypeZlib	1.0.0
@filesystems.apfs	1412.101.1
@private.KextAudit	1.0
>!ASDXC	1.7.7
|!ABCM5701Ethernet	10.3.5
>AirPort.Brcm4360	1400.1.1
>!AAHCIPort	341.0.2
>!AACPIButtons	6.1
>!ASmartBatteryManager	161.0.0
>!ARTC	2.0
>!AHPET	1.8
>!ASMBIOS	2.1
>!AACPIEC	6.1
>!AAPIC	1.7
>!A!ICPUPowerManagementClient	222.0.0
$!AImage4	1
@nke.applicationfirewall	303
$TMSafetyNet	8
@!ASystemPolicy	2.0.0
>!A!ICPUPowerManagement	222.0.0
|EndpointSecurity	1
@kext.triggers	1.0
>DspFuncLib	283.15
@kext.OSvKernDSPLib	529
|IOAVB!F	840.3
@nvidia.driver.NVDAGK100Hal	14.0.0
@nvidia.driver.NVDAResman	14.0.0
>!ASSE	1.0
>!ABacklightExpert	1.1.0
|IOAccelerator!F2	438.4.5
>!AThunderboltEDMSink	4.2.3
>!AThunderboltDPOutAdapter	6.2.6
|IONDRVSupport	575.1
>!AGraphicsControl	5.1.16
@!AGPUWrangler	5.1.16
@!AGraphicsDeviceControl	5.1.16
>IOPlatformPluginLegacy	1.0.0
|IOSlowAdaptiveClocking!F	1.0.0
>!AHDA!C	283.15
|IOHDA!F	283.15
>!ASMBus!C	1.0.18d1
|IOGraphics!F	575.1
>!ASMBusPCI	1.0.14d1
>X86PlatformPlugin	1.0.0
>IOPlatformPlugin!F	6.0.0d8
@plugin.IOgPTPPlugin	840.3
|Broadcom!BHost!CUSBTransport	7.0.4f6
|IO!BHost!CUSBTransport	7.0.4f6
|IO!BHost!CTransport	7.0.4f6
|IO!B!F	7.0.4f6
|IO!BPacketLogger	7.0.4f6
>!UMultitouch	264
>usb.IOUSBHostHIDDevice	1.2
>!UAudio	322.2
>usb.cdc	5.0.0
>usb.networking	5.0.0
>usb.!UHostCompositeDevice	1.2
>usb.!UHub	1.2
|IOAudio!F	300.2
@vecLib.kext	1.2.0
|IOSerial!F	11
@filesystems.hfs.encodings.kext	1
|IOSurface	269.11
>!AThunderboltDPInAdapter	6.2.6
>!AThunderboltDPAdapter!F	6.2.6
>!AThunderboltPCIDownAdapter	2.5.4
>!AXsanScheme	3
|IOAHCIBlock!S	316.100.5
>!AThunderboltNHI	5.8.6
|IOThunderbolt!F	7.6.0
|IOEthernetAVB!C	1.1.0
|IO80211!F	1200.12.2b1
|IOSkywalk!F	1
>mDNSOffloadUserClient	1.0.1b8
>corecapture	1.0.4
|IOAHCI!F	290.0.1
>usb.!UEHCIPCI	1.2
>usb.!UEHCI	1.2
>usb.!UXHCIPCI	1.2
>usb.!UXHCI	1.2
>usb.!UHostPacketFilter	1.0
|IOUSB!F	900.4.2
>!AEFINVRAM	2.1
>!AEFIRuntime	2.1
|IOSMBus!F	1.1
|IOHID!F	2.0.0
$quarantine	4
$sandbox	300.0
@kext.!AMatch	1.0.0d1
>DiskImages	493.0.0
>!AFDEKeyStore	28.30
>!AEffaceable!S	1.0
>!AKeyStore	2
>!UTDM	489.101.1
|IOSCSIBlockCommandsDevice	422.101.1
>!ACredentialManager	1.0
>KernelRelayHost	1
>!ASEPManager	1.0.1
>IOSlaveProcessor	1
|IOUSBMass!SDriver	157.101.3
|IOSCSIArchitectureModel!F	422.101.1
|IO!S!F	2.1
|IOUSBHost!F	1.2
>!UHostMergeProperties	1.2
>usb.!UCommon	1.0
>!ABusPower!C	1.0
|CoreAnalytics!F	1
>!AMobileFileIntegrity	1.0.5
@kext.CoreTrust	1
|IOTimeSync!F	840.3
|IONetworking!F	3.4
|IOReport!F	47
>!AACPIPlatform	6.1
>!ASMC	3.1.9
>watchdog	1
|IOPCI!F	2.9
|IOACPI!F	1.4
@kec.pthread	1
@kec.Libm	1
@kec.corecrypto	1.0

Non capisco se a questo punto sia un problema legato all'hardware o al software.

Non sono un esperto e non capisco come posso fare.

Grazie per l'attenzione.

Modificato da maxfed
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1 ora fa, Elliot dice:

Postalo tutto Etrecheck


EtreCheck version: 5.5.3 (5102)
Report generated: 2020-04-02 13:47:24
Download EtreCheck from https://etrecheck.com
Runtime: 2:44
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled

Problem: Computer is restarting

Major Issues:
    Anything that appears on this list needs immediate attention.

    No Time Machine backup - Time Machine backup not found.
    Runaway process - A process is using a large percentage of your CPU.
    Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

    High battery cycle count - Your battery may be losing capacity.
    Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
    Runaway user process - A user process is using a large percentage of your CPU.
    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
    MacBook Pro (Retina, 15-inch, Early 2013)
    MacBook Pro Model: MacBookPro10,1
    1 2,4 GHz Quad-Core Intel Core i7 (i7-3635QM) CPU: 4-core
    8 GB RAM - Not upgradeable
        BANK 0/DIMM0 - 4 GB DDR3 1600
        BANK 1/DIMM0 - 4 GB DDR3 1600
    Battery: Health = Replace Soon - Cycle count = 1092

Video Information:
    Intel HD Graphics 4000 - VRAM: 1536 MB
        Color LCD (built-in) 2880 x 1800
    NVIDIA GeForce GT 650M - VRAM: 1 GB

Drives:
    disk0 - APPLE SSD SM256E 251.00 GB (Solid State - TRIM: Yes)
    Internal SATA 6 Gigabit Serial ATA
        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk0s2 [APFS Container] 250.79 GB
            disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes)
                disk1s1 - M*****************i (APFS) [APFS Virtual drive] (Shared - 188.13 GB used)
                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
                disk1s3 - Recovery (APFS) [Recovery] (Shared - 525 MB used)
                disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
                disk1s5 - Macintosh HD (APFS) (Shared - 11.14 GB used)

Mounted Volumes:
    disk1s1 - M*****************i [APFS Virtual drive]
        250.79 GB (Shared - 188.13 GB used, 50.82 GB available, 49.70 GB free)
        APFS
        Mount point: /System/Volumes/Data
        Encrypted

    disk1s3 - Recovery [Recovery]
        250.79 GB (Shared - 525 MB used, 49.70 GB free)
        APFS
        Mount point: /Volumes/Recovery

    disk1s4 - VM [APFS VM]
        250.79 GB (Shared - 1.07 GB used, 49.70 GB free)
        APFS
        Mount point: /private/var/vm

    disk1s5 - Macintosh HD
        250.79 GB (Shared - 11.14 GB used, 50.82 GB available, 49.70 GB free)
        APFS
        Mount point: /
        Encrypted
        Read-only: Yes

Network:
    Interface en0: Wi-Fi
        802.11 a/b/g/n
    Interface bridge0: Thunderbolt Bridge
    Interface en3: Bluetooth PAN

System Software:
    macOS Catalina 10.15.4 (19E266)
    Time since boot: About an hour

Configuration Files:
    /etc/hosts - Count: 22

Notifications:
    Notifications not available without Full Drive Access.

Security:
    Gatekeeper: Enabled
    System Integrity Protection: Enabled

    Antivirus software: Apple

Unsigned Files:
    Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
        Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist
        Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon

    Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
        Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
        Executable:
        Details: Exact match found in the whitelist - probably OK

    Apps: 4

Startup Items:
    TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

System Launch Agents:
    [Not Loaded] 18 Apple tasks
    [Loaded] 172 Apple tasks
    [Running] 123 Apple tasks

System Launch Daemons:
    [Not Loaded] 35 Apple tasks
    [Loaded] 187 Apple tasks
    [Running] 114 Apple tasks
    [Other] One Apple task

Launch Agents:
    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-13)
    [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24)
    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-18)

Launch Daemons:
    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07)
    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07)
    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23)
    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-18)
    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-01-17)
    [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2020-03-05)
    [Loaded] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2019-07-05)
    [Not Loaded] org.virtualbox.startup.plist (? 0 - installed )

User Launch Agents:
    [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-12)
    [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-12)

User Login Items:
    [Not Loaded] GeoGebra Classic 6 Login Helper (App Store - installed 2020-04-02)
        Modern Login Item
        /Applications/GeoGebra Classic 6.app/Contents/Library/LoginItems/GeoGebra Classic 6 Login Helper.app

    [Not Loaded] GeoGebra Geometry Login Helper (App Store - installed 2020-04-02)
        Modern Login Item
        /Applications/GeoGebra Geometry.app/Contents/Library/LoginItems/GeoGebra Geometry Login Helper.app

    [Not Loaded] GeoGebra Graphing Calculator Login Helper (App Store - installed 2020-04-02)
        Modern Login Item
        /Applications/GeoGebra Graphing Calculator.app/Contents/Library/LoginItems/GeoGebra Graphing Calculator Login Helper.app

    [Not Loaded] StartUpHelper (Spotify - installed 2019-10-24)
        Modern Login Item
        /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

    [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-04-02)
        Modern Login Item
        /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

Internet Plug-ins:
    AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-17)
    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-17)

User Internet Plug-ins:
    User Internet Plug-ins need Full Drive Access

User Audio Plug-ins:
    User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:
    User iTunes Plug-ins need Full Drive Access

3rd Party Preference Panes:
    Tuxera NTFS (Tuxera Inc. - installed 2019-09-17)

Time Machine:
    Time Machine Not Configured!

Performance:
    System Load: 2.70 (1 min ago) 2.40 (5 min ago) 1.93 (15 min ago)
    Nominal I/O speed: 1.03 MB/s
    File system: 37.88 seconds
    Write speed: 348 MB/s
    Read speed: 410 MB/s

CPU Usage Snapshot:
    Type Overall
    System: 20 %
    User: 35 %
    Idle: 45 %

Top Processes Snapshot by CPU:
    Process (count) CPU (Source - Location)
    Other processes 288.80 % (?)
    Console 95.13 % (Apple)
    deleted 33.38 % (Apple)
    trustd 10.88 % (Apple)
    EtreCheck 6.78 % (App Store)

Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source - Location)
    EtreCheck 512 MB (App Store)
    Console 281 MB (Apple)
    Google Chrome 205 MB (Google, Inc.)
    Finder 91 MB (Apple)
    Spotlight 85 MB (Apple)

Top Processes Snapshot by Network Use:
    Process Input / Output (Source - Location)
    Other processes 77 KB / 34 KB (?)
    SystemUIServer 0 B / 64 B (Apple)
    mdworker_shared 0 B / 0 B (Apple)
    spindump_agent 0 B / 0 B (Apple)
    backgroundtaskmanagementagent 0 B / 0 B (Apple)

Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 238 MB
    Used RAM: 6.58 GB
    Cached files: 1.19 GB

    Available RAM: 1.42 GB
    Swap Used: 0 B

Software Installs (past 30 days):
    Install Date Name (Version)
    2020-03-05 Microsoft Teams (1.00.300362)
    2020-03-16 Microsoft Outlook for Mac
    2020-03-16 Microsoft PowerPoint for Mac
    2020-03-16 Microsoft Excel for Mac
    2020-03-16 Microsoft Word for Mac
    2020-03-16 Microsoft OneNote for Mac
    2020-03-17 Adobe Acrobat Reader DC (20.006.20042)
    2020-03-18 Microsoft AutoUpdate
    2020-03-20 macOS Catalina (10.15.3)
    2020-03-20 XProtectPlistConfigData (2116)
    2020-03-27 EPSON Printer
    2020-03-27 Epson Scan 2
    2020-03-27 EPSON Software Updater
    2020-03-27 Manuali EPSON
    2020-03-30 Aggiornamento macOS Catalina 10.15.4
    2020-03-30 Command Line Tools for Xcode (11.4)
    2020-03-30 MRTConfigData (1.57)
    2020-04-02 GeoGebra Classic 6 (6.0.574)
    2020-04-02 GeoGebra Graphing Calculator (6.0.574)
    2020-04-02 GeoGebra Geometry (6.0.574)
    2020-04-02 华为手机助手 (10.1.300)
    2020-04-02 iMovie (10.1.14)
    2020-04-02 WhatsApp (0.4.1302)
    2020-04-02 EtreCheck (5.5.3)

Diagnostics Information (past 7-30 days):
    Directory /Library/Logs/DiagnosticReports is not accessible.
    Enable Full Drive Access to see more information.

End of report

 

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Non vedo niente di particolare, io reinstallarei l'OS, cosi non perdi alcun dato.

Fai sempre un backup prima.

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6 minuti fa, Elliot dice:

Non vedo niente di particolare, io reinstallarei l'OS, cosi non perdi alcun dato.

Fai sempre un backup prima.

Grazie mille per il consiglio. Provo subito a fare il backup e a reinstallare l'OS.

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Mi scuso per il doppio post.

Purtroppo nemmeno la reinstallazione ha funzionato, anzi.

Dopo aver completato la reinstallazione dell'OS il Mac avrebbe dovuto avviarsi subito, invece si è spento improvvisamente ancor prima di completare l'avvio. Dopo un paio di tentativi sono riuscito ad accenderlo, avviarlo ed entrare nel mio profilo e subito ho notato il seguente resoconto di GPU Panic:

panic(cpu 4 caller 0xffffff7fad11d55f): GPU Panic: mux-regs 3 0 a0 d9 9 8 severity 3 WS-ready 0 switch-state 13 IG FBs 0 EG FBs 0:0 power-state 0 3D idle HDA idle system-state 0 power-level 20:20 power-retry 0 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff914f79d000 0x0e7150a2, D0, P3/4

Backtrace (CPU 4), Frame : Return Address
0xffffff913d112cb0 : 0xffffff802ab215cd 
0xffffff913d112d00 : 0xffffff802ac5a3c5 
0xffffff913d112d40 : 0xffffff802ac4bf7e 
0xffffff913d112d90 : 0xffffff802aac7a40 
0xffffff913d112db0 : 0xffffff802ab20c97 
0xffffff913d112eb0 : 0xffffff802ab21087 
0xffffff913d112f00 : 0xffffff802b2c2c7c 
0xffffff913d112f70 : 0xffffff7fad11d55f 
0xffffff913d112fd0 : 0xffffff7faddf12f1 
0xffffff913d113050 : 0xffffff7fadebe11b 
0xffffff913d1130b0 : 0xffffff7fadebe1c8 
0xffffff913d1130e0 : 0xffffff7fae15491e 
0xffffff913d113130 : 0xffffff7fae1546c0 
0xffffff913d1131d0 : 0xffffff7fae170190 
0xffffff913d113210 : 0xffffff7fadf51d69 
0xffffff913d113240 : 0xffffff7fadf507ca 
0xffffff913d113280 : 0xffffff7fadf51ce4 
0xffffff913d1132b0 : 0xffffff7fae08fea4 
0xffffff913d1132e0 : 0xffffff7fae086652 
0xffffff913d113380 : 0xffffff7fae086b66 
0xffffff913d1133e0 : 0xffffff7fade07537 
0xffffff913d113430 : 0xffffff7fae08b4fe 
0xffffff913d113590 : 0xffffff7fae08b9fb 
0xffffff913d113620 : 0xffffff7fade0a313 
0xffffff913d113650 : 0xffffff7fadef9ce4 
0xffffff913d1136d0 : 0xffffff7fadef987d 
0xffffff913d113700 : 0xffffff7fadf02403 
0xffffff913d113710 : 0xffffff7fadebb24e 
0xffffff913d113750 : 0xffffff7fadebaaed 
0xffffff913d1137a0 : 0xffffff7fadda9fe5 
0xffffff913d1137c0 : 0xffffff7faddf3b7a 
0xffffff913d1137e0 : 0xffffff7faddf4422 
0xffffff913d113980 : 0xffffff7faddf45e8 
0xffffff913d113a20 : 0xffffff7fadd867af 
0xffffff913d113aa0 : 0xffffff7fadd85fe9 
0xffffff913d113b00 : 0xffffff7fadd87dd4 
0xffffff913d113b40 : 0xffffff7fad08717e 
0xffffff913d113bc0 : 0xffffff7fad07d9ac 
0xffffff913d113c50 : 0xffffff7fadd88f61 
0xffffff913d113ca0 : 0xffffff802b2023a9 
0xffffff913d113d00 : 0xffffff802b25d1a9 
0xffffff913d113d60 : 0xffffff802ac09671 
0xffffff913d113db0 : 0xffffff802ab27328 
0xffffff913d113e10 : 0xffffff802aafdcc5 
0xffffff913d113e70 : 0xffffff802ab14aa2 
0xffffff913d113f00 : 0xffffff802ac32605 
0xffffff913d113fa0 : 0xffffff802aac8226 
      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(5.1.16)[752AF0B9-36EE-3D7D-8513-563F544245B2]@0xffffff7fad10e000->0xffffff7fad121fff
            dependency: com.apple.driver.AppleGraphicsControl(5.1.16)[B2381909-ADF2-3459-AA30-4D8D2DC2AF73]@0xffffff7fad101000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7fab6ef000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7fab701000
            dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7fad06e000
            dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7fad104000
         com.apple.nvidia.driver.NVDAResman(14.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7fadd84000->0xffffff7fae05bfff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7fab701000
            dependency: com.apple.iokit.IONDRVSupport(575.1)[F0DC1D84-2124-387D-A8DD-B40C6023AD3B]@0xffffff7fadaa8000
            dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7fad06e000
            dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7fad104000
         com.apple.nvidia.driver.NVDAGK100Hal(14.0)[D9BD5415-852D-3F99-B5D9-9E4FD7CABEEC]@0xffffff7fae05c000->0xffffff7fae207fff
            dependency: com.apple.nvidia.driver.NVDAResman(14.0.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7fadd84000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7fab701000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
19E266

Kernel version:
Darwin Kernel Version 19.4.0: Wed Mar  4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
Kernel slide:     0x000000002a800000
Kernel text base: 0xffffff802aa00000
__HIB  text base: 0xffffff802a900000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 25185738130
last loaded kext at 23831743371: >AudioAUUC	1.70 (addr 0xffffff7fae41d000, size 28672)
loaded kexts:
>AudioAUUC	1.70
>!AGraphicsDevicePolicy	5.1.16
@AGDCPluginDisplayMetrics	5.1.16
@fileutil	20.036.15
>!AHV	1
|IOUserEthernet	1.0.1
|IO!BSerialManager	7.0.4f6
>!AUpstreamUserClient	3.6.8
>AGPM	111.4.4
>X86PlatformShim	1.0.0
>!APlatformEnabler	2.7.0d0
>pmtelemetry	1
>!AHDAHardwareConfigDriver	283.15
>!AMikeyHIDDriver	131
@GeForce	14.0.0
>!A!IHD4000Graphics	14.0.5
@Dont_Steal_Mac_OS_X	7.0.0
>AGDCBacklightControl	5.1.16
>!AHDA	283.15
>eficheck	1
>!AMikeyDriver	283.15
>ACPI_SMC_PlatformPlugin	1.0.0
>!ABacklight	180.3
>!AThunderboltIP	3.1.4
>!ASMCPDRC	1.0.0
@nvidia.NVDAStartup	14.0.0
|!ABCM5701Ethernet	10.3.5
>!ASMCLMU	212
>!ALPC	3.1
>AirPort.Brcm4360	1400.1.1
>!A!IFramebufferCapri	14.0.5
>!AMuxControl	5.1.16
>!AFIVRDriver	4.1.0
>!A!ISlowAdaptiveClocking	4.0.0
>!AMCCSControl	1.11
@filesystems.autofs	3.0
|IO!BUSBDFU	7.0.4f6
>!UTCKeyEventDriver	255
>!UTCKeyboard	255
>!UTCButtons	255
>!AFileSystemDriver	3.0.1
>!AVirtIO	1.0
@filesystems.hfs.kext	522.100.5
@!AFSCompression.!AFSCompressionTypeDataless	1.0.0d1
@BootCache	40
@!AFSCompression.!AFSCompressionTypeZlib	1.0.0
@filesystems.apfs	1412.101.1
@private.KextAudit	1.0
>!ASDXC	1.7.7
>!AAHCIPort	341.0.2
>!ASmartBatteryManager	161.0.0
>!ARTC	2.0
>!AACPIButtons	6.1
>!AHPET	1.8
>!ASMBIOS	2.1
>!AACPIEC	6.1
>!AAPIC	1.7
>!A!ICPUPowerManagementClient	222.0.0
$!AImage4	1
@nke.applicationfirewall	303
$TMSafetyNet	8
@!ASystemPolicy	2.0.0
>!A!ICPUPowerManagement	222.0.0
|EndpointSecurity	1
|IOAVB!F	840.3
>!ASSE	1.0
@plugin.IOgPTPPlugin	840.3
@nvidia.driver.NVDAGK100Hal	14.0.0
@nvidia.driver.NVDAResman	14.0.0
>DspFuncLib	283.15
@kext.OSvKernDSPLib	529
>IOPlatformPluginLegacy	1.0.0
@!AGPUWrangler	5.1.16
>!ABacklightExpert	1.1.0
|IONDRVSupport	575.1
>!AHDA!C	283.15
|IOHDA!F	283.15
|IOEthernetAVB!C	1.1.0
>!ASMBusPCI	1.0.14d1
|IO80211!F	1200.12.2b1
|IOSkywalk!F	1
>mDNSOffloadUserClient	1.0.1b8
>corecapture	1.0.4
|IOAccelerator!F2	438.4.5
@!AGraphicsDeviceControl	5.1.16
>!AGraphicsControl	5.1.16
>X86PlatformPlugin	1.0.0
>IOPlatformPlugin!F	6.0.0d8
|IOSlowAdaptiveClocking!F	1.0.0
>!ASMBus!C	1.0.18d1
|IOGraphics!F	575.1
>!AThunderboltEDMSink	4.2.3
>!AThunderboltDPOutAdapter	6.2.6
@kext.triggers	1.0
|Broadcom!BHost!CUSBTransport	7.0.4f6
|IO!BHost!CUSBTransport	7.0.4f6
|IO!BHost!CTransport	7.0.4f6
|IO!B!F	7.0.4f6
|IO!BPacketLogger	7.0.4f6
>!UMultitouch	264
>usb.IOUSBHostHIDDevice	1.2
>usb.cdc	5.0.0
>usb.networking	5.0.0
>usb.!UHostCompositeDevice	1.2
>usb.!UHub	1.2
|IOAudio!F	300.2
@vecLib.kext	1.2.0
|IOSerial!F	11
|IOSurface	269.11
@filesystems.hfs.encodings.kext	1
>!AThunderboltDPInAdapter	6.2.6
>!AThunderboltDPAdapter!F	6.2.6
>!AThunderboltPCIDownAdapter	2.5.4
>!AXsanScheme	3
|IOAHCIBlock!S	316.100.5
>!AThunderboltNHI	5.8.6
|IOThunderbolt!F	7.6.0
|IOAHCI!F	290.0.1
>usb.!UEHCIPCI	1.2
>usb.!UEHCI	1.2
>usb.!UXHCIPCI	1.2
>usb.!UXHCI	1.2
>usb.!UHostPacketFilter	1.0
|IOUSB!F	900.4.2
>!AEFINVRAM	2.1
>!AEFIRuntime	2.1
|IOSMBus!F	1.1
|IOHID!F	2.0.0
$quarantine	4
$sandbox	300.0
@kext.!AMatch	1.0.0d1
>DiskImages	493.0.0
>!AFDEKeyStore	28.30
>!AEffaceable!S	1.0
>!AKeyStore	2
>!UTDM	489.101.1
|IOSCSIBlockCommandsDevice	422.101.1
>!ACredentialManager	1.0
>KernelRelayHost	1
>!ASEPManager	1.0.1
>IOSlaveProcessor	1
|IOTimeSync!F	840.3
|IONetworking!F	3.4
|IOUSBMass!SDriver	157.101.3
|IOSCSIArchitectureModel!F	422.101.1
|IO!S!F	2.1
|IOUSBHost!F	1.2
>!UHostMergeProperties	1.2
>usb.!UCommon	1.0
>!ABusPower!C	1.0
|CoreAnalytics!F	1
>!AMobileFileIntegrity	1.0.5
@kext.CoreTrust	1
|IOReport!F	47
>!AACPIPlatform	6.1
>!ASMC	3.1.9
>watchdog	1
|IOPCI!F	2.9
|IOACPI!F	1.4
@kec.pthread	1
@kec.Libm	1
@kec.corecrypto	1.0


A questo punto non so più come procedere. Che sia effettivamente un problema di hardware?

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Credo di si, non puoi portarlo più in Apple adesso.

L'altro giorno è diventato un prodotto obsoleto per loro.

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6 ore fa, Elliot dice:

Credo di si, non puoi portarlo più in Apple adesso.

L'altro giorno è diventato un prodotto obsoleto per loro.

Già, quasi sicuramente è un problema intrinseco all'hardware dei MacBook Pro inizio 2013. Cercando nel sito della Apple ho visto che da tempo è stato "ufficializzato" il problema delle GPU di tali computer.

Visto che il prodotto è obsoleto ora mi conviene cercare un nuovo computer. Peccato, questo Mac ce l'avevo da soli 8 mesi😂

Grazie mille per l'aiuto!

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1 ora fa, maxfed dice:

Già, quasi sicuramente è un problema intrinseco all'hardware dei MacBook Pro inizio 2013. Cercando nel sito della Apple ho visto che da tempo è stato "ufficializzato" il problema delle GPU di tali computer.

Visto che il prodotto è obsoleto ora mi conviene cercare un nuovo computer. Peccato, questo Mac ce l'avevo da soli 8 mesi😂

Grazie mille per l'aiuto!

Azz.

Sempre nei ricondizionati Apple comprare Mac usati.

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